Terms and Conditions
Please refer to our current terms and conditions for information regarding purchases and deliveries covering all our for sale items. Proteus Fittings Limited are completely dedicated to your total satisfaction. If you have any suggestions, comments or enquiries regarding these or on specific information not covered here, please email us using the link on the Contact Page.
Proteus Fittings Ltd
Unit 6 Stonegravels Lane
Tel: 01246 211303
Fax: 01246 209700
Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
Geographic Restrictions for Online Orders: We accept online orders ONLY from companies or individuals based within the UK. If you are shopping from any other country then please first contact us by telephone, or email and request a full written quotation for the items that you wish to purchase. The written quotation will detail the methods of payment available to you.
Order Confirmation When you receive an order confirmation from us this is just to confirm that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
For in-stock items, we will normally dispatch your goods within one business day. We aim to dispatch all orders within 3 working days.
We use 2 different carriers:
Tuffnells: for orders over 2 met in length, this is a 24-hour service with deliveries Monday to Friday.
DHL: 48-hour service for items over 2kg in weight.
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All orders made from the UK will be subject to 20% VAT and will be added to your order at checkout.
Credit Card Security
Proteus Fittings Ltd never holds any of your card details. All card details entered are submitted directly to our card processor PayPal.
PayPal provides us with a highly secure service that is fully compliant with the requirements of the Payment Card Industry Data Security Standard (PCI DSS), Level 1.
We guarantee your satisfaction.
All of our products come with a 14-day no-quibble guarantee.
If you need to contact us, please email us using the link on the contact page, alternatively, you can call on 01246 211303 or fax us on 01246 209700.
Proteus Fittings Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
A. Take and fulfil customer orders
B. Administer and enhance the site and service
C. Only disclose information to third-parties for goods delivery purposes
If you are a consumer then you may have the right to cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you are canceling the contract. You can find further details concerning the EU Distance Selling Directive http://www.hmso.gov.uk/si/si2000/20002334.htm
We are unable to arrange returns, the buyer must arrange and pay for returns postage.